Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Bienvenido. Puedes generar una solicitud PortalSN a partir de las opciones proporcionadas.
1.Error al ingresar al portal
¿Tu usuario no funciona o la contraseña es errada? Elige esta opción
Los campos obligatorios están marcados con un asterisco*
{"xsrfToken":"0cade42ff73b06cf1a0134ce3bbcd1495052e4cb_lout","branding":{"id":"4","key":"psn","name":"PortalSN.com","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d15e1b","headerLinkHoverBGColor":"#d15e1b","headerBadgeColor":"#d15e1b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Bienvenido al Centro de ayuda - PortalSN.com","sharedPortalName":"Centro de ayuda PORTALSN.com","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda - PortalSN.com","sharedPortalName":"Centro de ayuda PORTALSN.com","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#4d8ae3","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"psn","projectId":10008,"serviceDeskId":4,"name":"PortalSN.com","description":"<p>Bienvenido. Puedes generar una solicitud PortalSN a partir de las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"48","name":"1.Error al ingresar al portal","descriptionHtml":"","callToAction":"1.Error al ingresar al portal","introHtml":"<p>¿Tu usuario no funciona o la contraseña es errada? Elige esta opción</p>","icon":10527,"iconUrl":"https://novategica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[14],"key":""},{"id":"45","name":"2.Problema en el registro de facturas","descriptionHtml":"","callToAction":"2.Problema en el registro de facturas","introHtml":"<p>¿No figura tu orden de compra, entrega de mercadería, hoja de aceptación HES, o tienes otro error que no te permite realizar el registro de las facturas en el portal? Elige esta opción...... Nota: considerar que por aquí NO se reciben facturas, solo se tienden soportes.</p>","icon":10532,"iconUrl":"https://novategica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[14],"key":""},{"id":"53","name":"3.Consulta sobre estatus de una factura o pago","descriptionHtml":"","callToAction":"3.Consulta sobre estatus de una factura o pago","introHtml":"<p>¿Tienes alguna duda con respecto al estatus de una factura o pago en el portal? Elige está opción</p>","icon":10545,"iconUrl":"https://novategica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[14],"key":""},{"id":"71","name":"4.Problemas con el Proceso de Homologación","descriptionHtml":"","callToAction":"4.Problemas con el Proceso de Homologación","introHtml":"<p>Si tienes problemas o consultas referente al portal de homologación indícanos cuales son para poder ayudarte a la brevedad con las mismas</p>","icon":10551,"iconUrl":"https://novategica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[14],"key":""},{"id":"54","name":"5.Error General","descriptionHtml":"","callToAction":"5.Error General","introHtml":"<p>¿El portal te presenta algún error extraño?, cuéntanos cual es para ayudarte.</p>","icon":10554,"iconUrl":"https://novategica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[14],"key":""},{"id":"49","name":"Solicitud enviada por mail","descriptionHtml":"","callToAction":"Solicitud enviada por mail","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10536,"iconUrl":"https://novategica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General"}],"orderMapping":{"14":[48,45,53,71,54],"15":[54]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODdhYTA3Ny1kODI3LTQ1NGMtYmI2Yy1lMjJiZGI3NjM3NTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2MjcwODIsIm5iZiI6MTc2ODYyNTg4MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3zxm3aN9do_3CcZb6zI7TYB759q9LMGdqlpSSvjqW_s","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"687aa077-d827-454c-bb6c-e22bdb763753","tokenDurationInMins":20}},"reqCreate":{"id":48,"projectId":10008,"issueType":{"id":"10015","name":"Support"},"form":{"name":"1.Error al ingresar al portal","descriptionHtml":"","callToAction":"1.Error al ingresar al portal","intro":"<p>¿Tu usuario no funciona o la contraseña es errada? Elige esta opción</p>","instructions":"","icon":10527,"iconUrl":"https://novategica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10127","fieldConfigId":"10297","label":"Tipo Portal (Proveedores u Homologación)","description":"Indique en que portal tiene la problemática de acceso.","descriptionHtml":"<p>Indique en que portal tiene la problemática de acceso.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10165","label":"Portal Proveedores","selected":false,"children":[]},{"value":"10166","label":"Portal Homologación y Evaluación","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Error de Ingreso al Portal Proveedores"]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10052","fieldConfigId":"10159","label":"Cliente","description":"Cliente al que emites la factura","descriptionHtml":"<p>Cliente al que emites la factura</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10148","label":"CGM Rental","selected":false,"children":[]},{"value":"10152","label":"Consorc JJC Besalco","selected":false,"children":[]},{"value":"10160","label":"Consorcio JME","selected":false,"children":[]},{"value":"10153","label":"Consorcio W1","selected":false,"children":[]},{"value":"10150","label":"Decor Center - Inversiones CYS","selected":false,"children":[]},{"value":"10149","label":"Integramedica","selected":false,"children":[]},{"value":"10151","label":"JJC Contratistas Generales","selected":false,"children":[]},{"value":"10110","label":"NOVATEGICA - Estratégica TI","selected":false,"children":[]},{"value":"10109","label":"Papelera Nacional","selected":false,"children":[]},{"value":"10107","label":"Scharff Int. Courier & Cargo","selected":false,"children":[]},{"value":"10106","label":"Scharff Logistica Integrada","selected":false,"children":[]},{"value":"10120","label":"SOLE - MT Industrial","selected":false,"children":[]},{"value":"10147","label":"SUPLACORP","selected":false,"children":[]},{"value":"10130","label":"TAILOY","selected":false,"children":[]},{"value":"10108","label":"Transportes Cruz del Sur","selected":false,"children":[]},{"value":"10121","label":"VAINSA - VSI Industrial","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10053","fieldConfigId":"10160","label":"RUC/NIF del emisor (Proveedor)","description":"N° de identificación fiscal RUC/NIF del Emisor (Proveedor)","descriptionHtml":"<p>N° de identificación fiscal RUC/NIF del Emisor (Proveedor)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10054","fieldConfigId":"10161","label":"Razón Social/Nombre del emisor","description":"Razón social o nombre del emisor (Proveedor)","descriptionHtml":"<p>Razón social o nombre del emisor (Proveedor)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Archivo adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/48","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/48","calendarParams":{"firstDay":1,"date":"2026-01-16T23:58:02-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODdhYTA3Ny1kODI3LTQ1NGMtYmI2Yy1lMjJiZGI3NjM3NTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2MjcwODIsIm5iZiI6MTc2ODYyNTg4MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3zxm3aN9do_3CcZb6zI7TYB759q9LMGdqlpSSvjqW_s","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"687aa077-d827-454c-bb6c-e22bdb763753","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}